With 20 service engineers out and about again, the restrictions and quarantine measures were a minefield to follow. Thankfully, the team at Ventur were always on hand to help guide us through, advising on the best routes to take, airline advice and support with visa requirements. The official guidelines were changing daily so we really valued being able to rely on the team to keep us informed and help us get to where we needed to be.
We have always had a great relationship with Ventur, they completely understand our needs and act as an extension of our team. It’s much more efficient for us as a business to know that any cancelled flights, changes or refunds are being managed by them, and as well as managing our travel arrangements, they tend to niche requirements too, such as ensuring extra baggage (e.g. our engineers’ toolboxes) are dealt with at the booking stage where possible, allowing for a seamless journey.
We’re firm believers in letting the experts get on with their job so that we can do ours.”